Return & Exchange Policy
At Vector Ghost, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help.
Please read the following Return & Exchange Policy before placing your order.
1. Exchange Eligibility
We accept exchanges only if the product:
- Is damaged or defective upon delivery.
- Is the wrong product or size due to an error on our part.
- Has not been worn, washed, altered, or damaged by the customer.
- Is returned in its original condition and packaging.
- Has all original tags and labels attached.
Items that do not meet these conditions may not be eligible for an exchange.
2. Size Exchanges
If you ordered the wrong size, you may request an exchange within 7 days of receiving your order, provided that the product is unused, unwashed, unworn, and in its original condition.
Customers are responsible for the return shipping cost for size exchanges unless the wrong size was sent by Vector Ghost.
We recommend checking our size guide before placing your order.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Clear photos showing the damage or defect
- A short description of the issue
Our team will review your request and provide further instructions.
4. Wrong Product Received
If you receive a product different from what you ordered, please contact us within 48 hours of delivery.
After verification, we will arrange an exchange for the correct product.
Vector Ghost will cover the applicable return and replacement shipping costs when the mistake was made by us.
5. Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Products that have been worn or washed
- Products with removed or damaged tags
- Products damaged by the customer
- Customized or specially made products
- Products returned after the applicable return/exchange period
- Products that are not in their original condition
6. How to Request an Exchange
To request an exchange, contact us through our official contact details and provide:
Order Number:
Customer Name:
Phone Number:
Reason for Exchange:
Photos of the Product:
Please do not send the product back before receiving confirmation and instructions from our team.
7. Exchange Processing
Once we receive the returned product, it will be inspected to confirm that it meets our exchange requirements.
If approved, we will process the replacement as soon as possible.
Exchange processing and delivery times may vary depending on product availability and courier services.
8. Product Availability
If your requested replacement size, color, or product is unavailable, we may offer an alternative option or another suitable resolution.
9. Refunds
Vector Ghost primarily offers exchanges rather than refunds for change-of-mind or sizing issues.
If a refund is approved in exceptional circumstances, the refund method and applicable amount will be communicated to the customer after reviewing the case.
Original shipping charges may be non-refundable unless the issue was caused by an error on our part.
10. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible.
11. Important Note
Please inspect your package and product as soon as you receive it.
We strongly recommend recording an unboxing video when opening your package, especially for damaged, missing, or incorrect items. This can help us investigate and resolve your claim more efficiently.
12. Contact Us
If you have any questions about returns or exchanges, please contact us:
Email: vector.ghost.studio@gmail.com
Instagram: @vect0r_gh0st.studio
Please include your order number whenever contacting us about an order so that we can assist you faster.
Thank you for shopping with Vector Ghost.
